TERMS AND CONDITIONS

I.           General provisions and definition of terms

1.1.         “Akademie klasické hudby, z. ú.” [Academy of Classical Music] is a public-benefit corporations with registered office Malostranské náměstí 37/23, 110 00 Prague 1 – Malá Strana, Company ID No.: 26725347, registered with the Register of Public-Benefit Corporations administered by the Municipal Court of Prague, section O, folio 268.

1.2.         The Academy of Classical Music organizes the international music festival Dvořák Prague and the international musical competition the Antonín Dvořák Prize once per year in locations designated for operating musical cultural events.

1.3.         “Customer” is a subject that has entered into a purchase agreement with the Academy of Classical Music for a ticket to a concert or other performance organized by the Academy of Classical Music directly in the Ticket Centre of the Academy of Classical Music, in contracted box offices of the information centers, and via the sales department  of Perfect System, a. s. or over the internet on the pages www.dvorakovapraha.cz and www.akademieklasickuhudby.cz.

1.4.         “Ordinary ticket” is a ticket printed in the box offices of the Academy of Classical Music and in places designated for printing of tickets.

1.5.         “eTicket” is a ticket equipped with a numerical bar code which the Customer receives in PDF format for printing on their own printer.

1.6.         The Customer consents to all general terms and conditions, which are binding for both parties. The decisive version of the general terms and conditions is the version that is valid as of the date of performing the payment of the purchase price of the ticket.

II.          Purchasing tickets

2.1.         The Customer can purchase tickets to concerts and performances organized by the Academy of Classical Music at the box office and pay in cash or by payment card, either following prior internet reservation or without prior internet reservation, or via the internet, and may pay with the following types of payment cards: MasterCard, Maestro, Visa, Visa Electron or via the PaySec payment system or following prior reservation, and may pay within the Czech Republic by bank transfer.

III.         Purchasing and payment of tickets purchased via the internet (eTicket)

3.1.         eTickets may be purchased no later than 60 minutes prior to the beginning of the requested performance. Afterward the Customer may purchase only remaining ordinary tickets at the evening box office prior to the performance.

3.2.         When purchasing discounted eTickets (student, disabled, senior, child) it is necessary upon entering ticket check to submit a valid document indicating the bearer's eligibility for the discount.

3.3.         When purchasing eTickets, tickets for multiple performances may be purchased through the same transaction. A maximum of 6 tickets may be purchased for each performance in a single transaction.

3.4.         When purchasing eTickets, the Customer is not charged any handling fee beyond the current price of the ticket.

3.5.         After completing the eTicket order form, the Customer will be shown the total purchase price the Customer is required to pay. The purchase price stated is the price current for the performance ordered and is a final price, i.e. including any discounts provided.

3.6.         Once the order of eTickets is placed, the Customer is routed to the secure GP webpay payment portal or to the secure payment gateway of the PaySec system, where they make payment.

3.7.         The Customer enters all data necessary for payment of the purchase price of the requested ticket into the GP webpay payment portal or the PaySec system.

3.8.         The Academy of Classical Music is not responsible for the progress of the payment in the GP webpay portal or PaySec system.

3.9.         After paying the purchase price of the eTicket and successfully completing the order, the Customer will be sent a system-generated email message from the Academy of Classical Music consisting of the “Final Statement”, which contains information about the tickets purchased. This “Final Statement” is not a substitute for an ordinary ticket or eTicket.

3.10.      After completing the payment via the GP webpay portal or PaySec system, the Customer is returned to the Academy of Classical Music webpage, where they select the format of display of the eTicket in PDF format and its subsequent printing.

3.11.      The eTicket in printed form can be obtained from the order summary screen after logging in to the system under the same user name and password.

3.12.      The bar code on the eTicket can be captured by a reading device only once, i.e. upon subsequently presenting the eTicket or a copy thereof, the eTicket or copy presented in this manner will not be considered a valid ticket and entry will not be permitted to the concert hall, regardless of who presents the above ticket.

3.13.      The Academy of Classical Music is not responsible for any difficulties caused by unauthorized use or copying of the eTicket. Counterfeiting of tickets is punishable by law. The eTicket is not valid if the requisite data necessary for inspection are not visible on it or if it has been modified by additional changes.

IV.        Internet ticket reservations

4.1.         The Academy of Classical Music allows Customers to reserve tickets for a selected performance at their discretion via the internet.

4.2.         When conducting internet reservation of tickets, the Customer selects the desired performance, time, specific location in the concert hall, customer category, application of discount coupons, and method of delivery and payment of tickets.  When opting to retrieve tickets at the box office, the discount coupon can be applied only at the time of retrieval.

4.3.         After completing their reservation, the Customer shall obtain an email message containing the “Final Statement” which contains a unique number assigned to the completed transaction and shall provide this number when opting to retrieve the tickets at the box office. On the basis of this number the box office attendant shall sell the customer the reserved tickets in question.

4.4.         The “Final Statement” email, which the customer shall receive after completing the internet reservation, will also contain information about the final deadline for retrieving tickets at the box office prior to the start of the performance. In the event that the Customer does not retrieve the tickets according to the instructions, the Academy of Classical Music will be entitled to sell the tickets to another customer.

4.5.         The Academy of Classical Music is not responsible for inaccurate data entered by the customer at the time of completing the internet reservation (date, time, performance, location in the concert hall).

V.          Other conditions

5.1.         At the time of ticket check the Customer shall provide either a valid ordinary ticket or an eTicket with bar code printed from a PDF file. The bar codes in question will be checked by scanner upon entry.

5.2.         The Customer is permitted to occupy only the seat designated on the ticket.

5.3.         The Customer is required to have the valid ticket available for the entire duration of their attendance of the performance. In the event of loss of ticket anywhere within the paid zone of the concert venue, the Customer may be required to leave the space without any reimbursement.

5.4.         By purchasing an ordinary ticket or eTicket, the Customer agrees to observe the Code of Attendance and Operation for the entire duration of their stay in locations designated for operating concerts, wherever posted.

5.5.      The Academy of Classical Music reserves the right to relocate inappropriately dressed Customers outside the field of view of the camera in the event that the concert is being filmed for television. This shall take place without any right to financial compensation for seats in a lower price category and without any right to refund of entrance fee.

 

 

VI.        Protection of personal data

6.1.         By completing the purchase eTickets or reservation of ordinary tickets via the internet, the Customer gives the Academy of Classical Music their consent in accordance with Act No. 101/2000 Coll., Act No. 40/1995 Coll., and Act No. 480/2004 Coll., as amended, to process their personal data in the scope of first name, last name, email address, telephone number, and any other applicable data listed in the registration form for the purpose of completing the sale of e-tickets or the reservation of ordinary tickets via the internet, or for the purposes of lodging claims or requesting information on the cancellation of performances, for a period of one year. The Academy of Classical Music warrants that the personal data in question are considered strictly confidential and will not be provided to any other subject. All personal data are strictly kept secret and will be used solely for the purposes of the Academy of Classical Music.

6.2.         In accordance with Section 5 of Act No. 101/2000 Coll. on personal data protection, all of the data listed in the registration form are gathered and processed exclusively for the purposes of sending commercial messages to the data subject using electronic means of communication under Act No. 480/2004 Coll., on certain services of an information company, until such time as the data subject directly and effectively submits information to the data controller indicating that they do not wish the commercial information to continue to be sent to them by the data controller, for a maximum period of 5 (five) years. Summarized data from this form can be used by the controller for statistical purposes for the internal needs of the Academy of Classical Music.

6.3.         Data that will serve for payment of the purchase price of the eTickets are provided directly to companies operating secure internet payment portals and the Academy of Classical Music does not have access to this data.  This data is protected in accordance with the general terms and conditions of the operators of these secure internet payment portals.

VII.       Claims Procedure

7.1.         Purchased tickets cannot be returned or exchanged.

7.2.         No replacement is provided for lost tickets.

7.3.         In the event that an incorrect amount of money is deducted from the Customer's account after providing payment of tickets using a payment card at a box office or when purchasing from the online shop, the Customer will be entitled to lodge a claim for these circumstances only with the bank that issued the payment card used by the Customer for payment of tickets.

7.4.         The right to change the program and performers is reserved.

7.5.         If a performance is cancelled for which the Customer has already purchased an ordinary ticket or eTicket, the Customer will be refunded the price of entry under the following conditions:

a)        If the ticket was purchased in the Ticket Center of the Academy of Classical Music or at contracted box offices, the Customer will be refunded the price paid if they visit the box office where the ticket was purchased without undue delay.

b)        If the ticket is an eTicket (purchased via the internet), the Customer will be refunded the price paid after filing their claim in writing by postal payment order or bank transfer.

VIII.      Final provisions

8.1.         The General Terms and Conditions apply for all business transactions completed between the Academy of Classical Music and the Customer.

8.2.         The Academy of Classical Music reserves the right to change these General Terms and Conditions at any time. The Academy of Classical Music will report the change of the conditions and their effective date in a suitable manner on their webpages at www.akademieklasickehudby.cz.

8.3.         These General Terms and Conditions took effect on 1 January 2014.

 

In Prague on 1 January 2018

Akademie klasické hudby, z. ú.